Shipping policy
SHIPPING POLICY
Free shipping on every order in the United States. No minimum, no code.
Here's how long it takes, where we ship, and what we do when something goes wrong.
MADE TO ORDER
We don't hold inventory in a warehouse. Every piece is produced by our fulfillment partner after you order it — printed, embroidered, quality-checked, then packed and shipped.
That means one thing worth knowing up front: there is real production time before anything moves. It's the tradeoff for gear that isn't sitting in a box for a year waiting on a buyer.
Production: 2–5 business days.
Most orders finish in two or three. Caps and embroidered pieces run toward the longer end. Large orders and new releases can add a day or two, and we'll tell you if yours is one of them.
DELIVERY
Once your order leaves production, US transit runs 3–5 business days.
Total, order to doorstep: 5–10 business days. That's the honest range. Most orders land closer to the front of it.
Carriers are USPS or UPS, chosen by destination. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday start production the next business day.
Alaska, Hawaii, Puerto Rico, other US territories, and APO/FPO/DPO addresses all ship free, but add roughly 3–7 business days to the delivery window. APO/FPO/DPO always ships USPS.
We ship to PO boxes.
WHERE WE SHIP
The United States only, for now — all 50 states, DC, US territories, and military addresses.
We're not shipping internationally yet. If you're outside the US and want something, email hello@bxoriginals.com and tell us where you are. We're tracking the demand, and that's how we decide when to open it up.
SPLIT SHIPMENTS
Order more than one thing and it may arrive in more than one package, on more than one day. Different products are made at different facilities, and we'd rather ship each piece the day it's finished than hold your whole order hostage to the slowest item.
You'll get separate tracking for each. No extra charge — the shipping is free either way.
TRACKING
Two emails come from us: one confirming the order, one when it ships with a tracking number.
If the shipping email hasn't arrived and you're past the production window, check your spam folder first, then email us. Something may have gone sideways in production and we'd rather find it than have you wondering.
Tracking can sit still for a day or two after a carrier scan. That's normal. If it hasn't moved in five business days, treat it as stuck and contact us.
GET YOUR ADDRESS RIGHT
Once an order enters production we usually can't change the address, and a package sent to a wrong or incomplete address is a package we can't get back.
If you catch a mistake, email hello@bxoriginals.com immediately with your order number and the correct address. If we can catch it before production, we'll fix it for free.
If we can't, the order ships where you sent it. Anything the carrier returns to us as undeliverable, we'll reship free once you give us a corrected address. Anything that doesn't come back is treated under the lost-order section below, at our discretion.
IF YOUR ORDER NEVER ARRIVES
This is the part most stores bury. Ours is short.
If it's lost, we make it again and send it again. Free.
That covers tracking that goes dead, tracking that says delivered when nothing arrived, and packages that simply never show. If it shows delivered, do the two-minute check first — neighbors, building management, mailroom, porch, and anywhere the carrier likes to leave things — and check with the carrier directly, since packages marked delivered do turn up within a day or two.
Then email hello@bxoriginals.com with your order number.
Two things to know:
- Wait until day 7 after the last tracking update before we call it lost. Before that it's usually just slow.
- Tell us within 30 days of the last tracking update. After that our fulfillment partner won't cover a claim, and neither can we.
We'll reproduce and reship at no cost to you. If the item is no longer available, you get a full refund instead.
DAMAGED OR WRONG
If it arrives damaged, misprinted, or it's not what you ordered, email hello@bxoriginals.com within 30 days of delivery with your order number and a photo of the item and the packaging.
We'll replace it free. Don't ship anything back until we ask you to.
Sizing, fit, and changed minds are covered by our Refund Policy — different situation, different rules.
DELAYS WE DON'T CONTROL
Weather, carrier backlogs, holiday volume, and facility issues happen. When they do we'll tell you what we know rather than let you refresh a tracking page.
If your order is meaningfully past the window above, email us. A person reads it, and we answer within two business days.
Questions about an order in flight: hello@bxoriginals.com